Due Dates, Late Fees, and Company Policy

Pound Road Waterworks Invoices have a clear DUE DATE printed on them. If your payment is late, Pound Road Waterworks has a long-standing late fee policy.  Please review these policies.

  1. All payments MUST be remitted to the Pound Road Waterworks business address of PO Box 88, Wilmot, NH 03287
  2. Payments WILL NOT be accepted at the Treasurer’s residence (or any other member’s residence) and should never be placed in a residence’s roadside USPS mailbox.
  3. Payments must be received in the PO Box by the due date.  In addition to frequently throughout the month, the box is always checked at the end of business on the due date and the last day of every month to insure any payment in it on those days is posted to a customer’s account.
  4. If your payment is not in the PO Box by the end of business on the due date or the last day of any subsequent month, our accounting system will automatically assess a late fee on your account!  (If your payment is received the day after the due date, your account is late and you owe a late fee!)
  5. Accrued late fees will remain on your account until paid.
  6. The assessment of late fees is Pound Road Waterworks company policy. The Treasurer is tasked with enforcing company policy and will not waive assessed late fees (no exceptions).  Please do not ask the Treasurer to do so!

It is YOUR responsibility to mail your payment and allow sufficient time for it to reach the PO Box by the due date to avoid late fees or service interruption.

The timely payment of invoices is vital to our daily operation and cash flow requirements.  Unpaid invoices are subsidized by those who do pay. Every notice and/or attempt to collect late payments leads to expenses in supplies and postage for the company. It also leads to additional work for our volunteer Treasurer who receives no compensation for the time put into her efforts as Treasurer for the company we are all a part of.

We thank you in advance for your cooperation in this matter.

Pound Road Waterworks, Inc.


2017 Consumer Confidence Report Available Now Online

The 2017 CCR (Consumer Confidence Report) is now available to all customers served by Pound Road Waterworks and/or any interested party.  You will need the ability to read .pdf files to download and view this document.  if you cannot view this CCR online or desire to have a hard copy, contact Lori Fogg at 603-748-8091 or email us.  Please review this document, this is an annual report concerning your water service and water quality.

TLC for the Water System Please

Although the drought the state, and our system, came through last year is officially over, our SYSTEM still needs your conservation efforts to help ease the burden on an aging infrastructure.

Please take showers later in the day so the strain on the system is lessened in the morning when so many others routinely take baths/showers.

Please check for leaks in bathroom fixtures, sink fixtures, and plumbing systems in your home.

Please do not water lawns routinely or on automatic systems. We have had plenty of rain this year and watering is rarely necessary.

Use common sense conservation steps, we ALL depend on the system for our vital water supply!

Voluntary Conservation Requested

We just experienced the worst drought in areas of the state in many years. It will take time to recover from this situation, even with adequate snowfall this winter. We also have an aging system struggling to meet the demands placed on it. There are 21 households who rely on, and share, the Pound Road Water system; the Board of Directors has determined that voluntary conservation steps should be implemented in order to help conserve water. If conditions in Spring 2017 do not improve and voluntary conservation measures are not adequate, the Pound Road Waterworks may recommend mandatory water restrictions. Please join your neighbors in doing what we can to help preserve our precious water resources.

Water Saving Tips Inside the Home :

  • Turn the faucet off while brushing your teeth, rinse with a glass of water.
  • When shaving, use a sink filled with rinse water.
  • Take short showers instead of baths.
  • Take evening showers when demand is lower.
  • Fill the sink with water to pre-rinse dishes before putting them in the dishwasher.
  • Always turn taps off tightly.
  • Wash only full loads in your washing machine and use the shortest cycle possible.
  • Promptly repair any leaks in and around your taps and toilet.
  • Use an aerator and/or a water flow-reducer attachment on your tap.
  • When hand-washing dishes, do so in a partially filled sink and then rinse them using the spray attachment on your tap.
  • Use an electric dishwasher only to wash full loads, and use the shortest cycle possible.
  • Use either low-flow shower heads or adjustable flow-reducer devices on your shower heads.
  • You can reduce water usage by 40% to 50% by installing low-flush toilets.

Water Saving Tips Outside the Home

  • Use a broom, not a hose, to clean driveways, steps, and sidewalks.
  • Wash the car with water from a bucket. If a hose is used, control the flow with an automatic shut off nozzle.
  • Collect rain water or use re-cycled water from other uses to water plants and gardens.
  • Use mulch around shrubs and garden plants to reduce evaporation from the soil surface and cut down on weed growth.
  • If you feel you must water lawns, do so only every three to five days, rather than for a short period every day.
  • Water during the cool part of the day, in the morning or evening.
  • Do not water on windy days.
  • Do not over-water in anticipation of a shortage. Soil cannot store extra water.

Pressure Saving Tip:

  • Low water pressure in the morning is a result of high demand at that time of day. Switching to showering in the evening when demand is lower can help with this issue.

2016 Consumer Confidence Report Now Available Online

The 2016 CCR (Consumer Confidence Report) is now available to all customers served by Pound Road Waterworks and/or any interested party.  You will need the ability to read .pdf files to download and view this document.  if you cannot view this CCR online or desire to have a hard copy, contact Lori Fogg at 603-526-7729.  Please review this document, this is an annual report concerning your water service and water quality.

Insufficient Funds and Returned Check Information

Effective immediately (Jan 24, 2016) the Pound Road Waterworks, Inc. has implemented the following policy:

“As a member-owned corporation, Pound Road Waterworks, Inc. has the obligation to protect the entire membership against losses and to ensure timely and complete payment for services. Please be advised if Pound Road Waterworks, Inc. experiences returned or insufficient fund payments from a member twice within 12 months, Pound Road Waterworks, Inc. may no longer accept payments in the form of a check until the returned/insufficient funds limitations period has cleared. In addition, a returned/ISF fee will be applied to your account balance for each instance. Acceptable payment options will be MONEY ORDER or BANK CHECK only.”

Bank Charges & Remittance of Funds

Effective immediately, we will charge the check writer for any and all fees we incur from the bank for payments that are re-deposited, returned, or NSF/ISF (non-sufficient funds/in-sufficient funds). These charges will be due and payable immediately.

  • Overdraft and Returned Checks – $30.00 per item
  • Returned Deposited/Cash Items – $10.00 per item

Per requests from our bank:

  • Use only our legal name when making out a check to us: Pound Road Waterworks, Inc. (not the abbreviated “PRWW” or “Pound Road Association” – there are no accounts under those names which can affect our ability to deposit your payment. This can result in late payments to your account and result in additional fees for you.).
  • Use only blue or black ink and double check for date and signature.

Enforcement of Late Fee & Service Termination Policies

All 21 households served by the Pound Road Waterworks figure into the equation of keeping the system running smoothly. The Pound Road Waterworks incurs expenses to provide and deliver water. Delinquencies cause paying customers to bear more burden than they should; customers who pay promptly are subsidizing those who do not pay, or who always pay late. Our only source of income is the quarterly fees. Past due accounts make it difficult to pay the monthly bills (office expenses, state fees, water system operators, testing, pump house repair loan, etc.), balance the budget, and fund our reserve account.

To address the problems created by delinquent accounts, Effective October 1, 2014, Pound Road Waterworks will enforce its late fees and service termination policies for non-payment for all customers.

Late Fees:

Invoices are due and payable upon receipt and dated the 1st of the month of the quarter issued. Your payment is considered late if not received by us and posted to your account by the end of the last day of the month in which the invoice was issued and you will incur a $5.00 late fee.  Late fees will continue to accrue at the rate of an additional $5.00 every month until invoices and fees are paid in full. When sending payments in the mail, allow enough time for delivery. If your payment is not received and posted to your account before the end of the last day of the month, you WILL owe a late fee. Payments post the same day they are received.

Service Termination for Non-payment:

As per the policy of the company, any account unpaid by the end of a quarter is subject to water service termination.  Households will receive advanced written notification of intent to terminate service along with the balance due to avoid loss of water. If service is terminated, it will be restored ONLY upon payment in full of all outstanding invoices and late fees, PLUS a $100 re-connect fee PLUS actual costs to terminate/restore service, PLUS payment in full of the current quarter’s invoice. The company may also file a lien against the title of your property which can adversely affect your credit rating, terms of a mortgage, or the marketability of your property.

NOTE: Per New Hampshire Code of Administrative Rules Env-Dw 503.09, Termination of Service, Service may be terminated for other reasons, including but not limited to, failure by a customer to address a condition that could contaminate the water system,  illegal activity, property abandonment, and mis-use of water. Some of these offenses do not require advanced notice of cut-off.

Re-connect Fee:

Accounts with service terminated due to non-payment are subject to a $100 reconnect fee plus actual costs to be paid in full before service is restored (see “Service Termination” above for additional information).